Supervisor - Service Operations
North State Novel T's · Daleville, VA
- Full time
- Posted October 5, 2026
From North State Novel T's’s own careers page. Check the full post there before you apply; it is the current version.
Lumos is now hiring a full-time IT Jr. Engineer – Support Technician (Jr. End User Support Technician) who will be the go-to problem solver for our teams across all locations. In this dynamic role, you’ll provide both hands-on and remote technical support for PCs, printers, phones, and peripherals, as well as manage proprietary systems in Engineering, Telecom, and Corporate Security. You’ll serve as the first point of contact for technical issues, assess priority and ownership, resolve tickets, and escalate when needed—while offering Tier 2 expertise and guidance to our Helpdesk team.
This position plays a vital role in keeping our operations running smoothly at all times, including participating in a rotating on-call schedule to address critical after-hours issues. You’ll also manage user accounts, maintain documentation, provide application training, and support IT aspects of new projects, facility moves, and equipment setups. From installing edge network devices to mentoring teammates, you’ll help ensure Lumos stays connected and productive every day of the year.
Why Lumos:
Lumos is transforming the future of connectivity by building one of the nation's fastest-growing 100%…
This position plays a vital role in keeping our operations running smoothly at all times, including participating in a rotating on-call schedule to address critical after-hours issues. You’ll also manage user accounts, maintain documentation, provide application training, and support IT aspects of new projects, facility moves, and equipment setups. From installing edge network devices to mentoring teammates, you’ll help ensure Lumos stays connected and productive every day of the year.
Why Lumos:
Lumos is transforming the future of connectivity by building one of the nation's fastest-growing 100%…
How to apply
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